Tuesday, October 21, 2008

Quality Assurance Reward & Recognition Program


§ Create positive customer perception on quality of service provided
§ To motivate staffs with rewards to provide better service to customers
§ To improve call submission & re-monitoring variance through penalty system
§ To reduce number of service related complaints through the introduction of penalty (disqualification) system
Selection Criteria
Selection criteria is based on Call Monitoring Scores and respective Departmental KPI’s.
And the Best Team goes to :

I provide excellent service!!!

Siap dapat flag "GOOD JOB" lagi...hmmm

I would like to take this opportunity to thank all my staffs for their "GREAT JOB"

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